Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at slifecollectibles@gmail.com. Please note that returns will need to be sent to the following address:

Block 463A Sembawang Drive

#04-373

Singapore 751463

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Do note that shipping will be paid by you.

You can always contact us for any return question at slifecollectibles@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Upon receiving of product, you must take diligence in unboxing the product with care so as to not damage it in the process. Do take videos and photos of the unboxing and the product itself. 

If damages and issues are found, do send an email to slifecollectibles@gmall.com with the attached relevant unboxing photos and videos as well as clearly showing the defect on the product. Do note that failure to precure videos and photos as well as unclear product images will be denied replacement or refund.

SLCollectibles will then assess the damages and decide if it is to be considered for replacement or refund of the item. 

Exceptions / non-returnable items
Certain types of items cannot be returned. These items includes, trading card game  products, trading card game accessories, expandable and consumable products (food products, spare parts and componentry or any wear and tear items) as well as any items that can pose a hygienic concern.

Unfortunately, we cannot accept returns on sale items, preordered items, B Grade items, prizes or any promotional items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at slifecollectibles@gmail.com.